novafold Order & Shipping Policy

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Thank you for choosing novafold. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The following policy explains exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and shipped out within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a weekday are generally handled the same business day. Orders received after that time, or on weekends, are addressed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using dedicated cold-chain insulation and shipped only Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before your order is placed.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Ground shipping for all orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Automatically applied to standard orders totaling over $50.00.
Expedited Shipping	2–3 business days	$14.99	Prioritized handling for quicker arrival.
Overnight Shipping	Next business day	$29.99	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Slight delays can occur during busy holiday periods or due to severe weather conditions.

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International Shipping

novafold ships internationally to Canada, the United Kingdom, Australia, and selected European Union member countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing charges when they reach the destination country. These amounts are set by the destination country's customs authority and must be paid by the recipient.

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Order Tracking & Delivery Confirmation

After your order is shipped, we will send you an automated confirmation email with a tracking link and carrier information.

If tracking details have not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work to ship orders quickly, processing begins soon after your order is placed.

• To change your shipping address or adjust your order, contact us within 1 hour of placing it at support@novafold.lat.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novafold
• Customer Support Email: support@novafold.lat
• Customer Support Phone: 13465091105
• Physical Business Address: 3903 S MASON RD APT 526, KATY, TX 77450, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST