novafold Terms of Service

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Welcome to novafold. These Terms of Service ("Terms") set out the rules that apply when you visit or use novafold's website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by novafold, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the age of legal majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling novafold products for commercial purposes without our explicit written approval.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, novafold may correct the mistake and revise or cancel any impacted orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@novafold.lat within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility requirements, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novafold's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to novafold and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novafold is not responsible for indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or connected to these Terms or your purchase should first be brought to novafold's support team for informal resolution.

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9. Changes to These Terms

novafold may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novafold
• Customer Support Email: support@novafold.lat
• Customer Support Phone: 13465091105
• Physical Business Address: 3903 S MASON RD APT 526, KATY, TX 77450, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST